>> You are right, we do offer paid support. But you don't pay for support. So what's your issue?
Why would I pay for something that I can clearly see has no benefit? Like most people, I research before I buy – and so far nothing I've read supports anything you are saying.
>> Please don't try and be a hero and talk on behalf of people who are perfectly capable of talking for themself. We listen to our valued customers feedback and address the issues with them.
I'm not trying to be a hero. I'm frustrated because I see countless forum posts on here with NO response to pretty common issues. I would list them all, but then I'd probably just be referencing 80% of the forum posts. Take a look, you'll see LOTS of unanswered posts – from paid and unpaid users. It's just ridiculous that I even have to point that out. I can't understand how you can defend something that is clearly false by just going to the forum's main page and clicking on virtually ANY thread.
>> Thirdly, I think it's obvious you have absolutely no idea about Open Source Software Development. Our project is on GitHub, and it is Open Source released with a GPLv2 license. This means that anyone is free to download it, use it and share it with others. People are also free to submit fixes for issues themselves.
Do you know why someone might choose your software over writing their own? BECAUSE THEY DON'T HAVE THE TIME TO POST FIXES. What kind of nonsense response is this?
>> Finally. You say you've used SEBLOD for a month, and had lots of issues, yet your account had 4 forum posts, of which a majority were just complaints. Where are your requests for help? Where are your posts entitled "I've encountered this error... does anyone know a solution"? They do not exist. So please don't be shocked when you haven't received any help or support.. because you have not asked for it in a respectful manner.
Again, I do research, and I already saw many people having the same issues I was having – with (wait for it) unanswered posts. Why would I add my post to the heap of unanswered posts? There's a dude who wrote a plugin to circumvent how poorly this component was written. That's a fact. Another guy wrote a long blog post on how to get rid of SEBLOD from Joomla. Those kinds of things don't happen because you're amazing at support. They come as a result of having no other options.