Hi Forum,
I would like to know if its possible to auto generate a ticket number via Seblod's contact form? For example, I fill out the contact form and select the submit button, then via the receiving email address I would like the subject line to generate a ticket number within the subject line.
So basically, something as follows: Persons Name - #ticketNumber
Please assist with some direction if possible.
Thanks,
Dale
Your request has 2 stages.
- Generate a ticket #
- Send an email with that ticket as part of subject line
To generate the ticket #, you can use the request id (such as art_id) or you can "salt" it with a random number.
To send the email, use the email field, inside which you can use something like #name# - #ticket# as your subject line
Thanks webcaster,
Do I have to create an extra field in my database, so that the ticket ID can be used? Or should I use an existing ID field? And is there a field to call request ID, then I name the alias #ticket#? Then of course I will call the #ticket# in my subject line.
Any further direction on this would be much appreciated.
Thanks,
Dale
I think that Simon Dowdles' SD Concat plugin will work nicely here - http://www.seblod.com/products/2191
You can use the Joomla ID of the ticket by using <content> in the Concat field (read Simon's instructions on the product page) - to dress things up a bit, you could use a prefix of static text and the id after and concatene them together with the field.
You can then use #name_of_your_contact_field# in your email to return the ticket number.
Hope this helps!
_jrmo